Public Sector Customer Success Manager - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

In Short

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence.
• Assist in workshops to help customers leverage the full value of GitLab solution.
• Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives.
• Translate customer product usage data into actionable advice for customers.
• Establish regular touch points with assigned customers per the established SLAs, to review progress against strategic and technical objectives.

Requirements

• Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions.
• Understanding of Git and typical branching strategies.
• Knowledge of software development lifecycle and development pipeline.
• Knowledge of and demonstrated progressive experience with Public Sector customers.
• Understanding of continuous integration, continuous deployment, DevSecOps.

Benefits

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible PTO (paid time off).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.