Customer Success Manager, Public Sector - Remote

Overview

The Customer Success Manager, Public Sector will play a key role in helping public sector customers maximize their use of data science solutions, focusing on Posit’s professional products.

In Short

• Engage with public sector customers for successful onboarding and ongoing use of products.
• Manage renewal processes and collaborate with resellers for customer satisfaction.
• Work with sales teams to identify opportunities for account growth.
• Educate customers on product features and value.
• Act as the voice of the customer for product feedback.
• Collaborate with cross-functional teams to address customer issues.

Requirements

• Experience in customer success or account management.
• Strong understanding of data science solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various teams.
• Experience in the public sector is a plus.

Benefits

• Opportunity to work with innovative data science products.
• Collaborative and supportive work environment.
• Professional development opportunities.
• Flexible working arrangements.