Public Sector Customer Success Manager - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

In Short

• Establish a trusted advisor relationship with assigned customers.
• Assist in deployment and operational best practices.
• Conduct workshops to help customers leverage GitLab.
• Measure and monitor customers’ achievement of KPIs.
• Translate product usage data into actionable advice.
• Establish regular touch points with customers.

Requirements

• Experience in customer advocacy and engagement.
• Understanding of Git and branching strategies.
• Knowledge of software development lifecycle.
• Experience with Public Sector customers.
• Understanding of continuous integration and deployment.

Benefits

• Benefits to support health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible PTO.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.