Customer Success Manager - Public Sector - Remote

Overview

As a Customer Success Manager at INRIX, you will establish a trusted partnership with our North America public sector customers, ensuring their needs are met and driving sales of INRIX products.

In Short

• Establish deep understanding of customers' business and technical needs.
• Become an expert and advocate for INRIX products.
• Collaborate with onboarding and support teams for customer success.
• Create success plans and conduct regular reviews.
• Develop playbooks and self-service content for customer support.
• Manage renewals and drive customer retention.
• Deliver presentations on product updates and new developments.
• Identify expansion opportunities through cross-selling and up-selling.
• Act as a voice for the customer within the company.
• Promote INRIX solutions in various forums.

Requirements

• 3 years of experience in Customer Success or Account Management.
• Experience with SaaS solutions.
• Desirable experience with public sector transportation mobility.
• Ability to adjust communication based on audience.
• Strong articulation of customer value.
• Graphics creation skills and Spanish speaking are a plus.

Benefits

• Work with a passionate team focused on making a difference.
• Help solve complex problems with big data.
• Competitive salary and benefits.
• Open vacation policy.
• Opportunity to make a significant impact.