Customer Success Manager - Public Sector - Remote

Overview

The Customer Success Manager is responsible for cultivating and maintaining strong customer relationships, ensuring client needs are met, and driving customer engagement and satisfaction within the public sector.

In Short

• Drive retention and expansion of customers.
• Serve as primary contact for all accounts.
• Conduct regular business reviews.
• Proactively communicate platform updates.
• Identify and escalate major product issues.
• Host best practices webinars.
• Participate in User Acceptance Testing.
• Maintain a helpful knowledge center.
• Lead team projects and prioritize customer issues.
• Develop customer-facing documentation for new product releases.

Requirements

• 5-7 years’ experience in a customer-facing role.
• Bachelor’s degree in a related field.
• Experience with Public sector, including Fire and Law Enforcement.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and CRM software.
• Ability to work independently and manage projects.
• Strong problem-solving skills.
• Excellent organizational and time management skills.
• Ability to adapt to new conditions and assignments.
• Willingness to travel up to 10%.

Benefits

• Friendly and casual work environment.
• Comprehensive benefits package.
• Matching 401(k) retirement plan.
• Healthy work-life balance with flexible arrangements.
• Educational assistance for employees.
• Generous referral incentive program.
• Company social events.
• Philanthropic opportunities.