Customer Success Manager - Government Solutions - Remote

Overview

Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs.

In Short

• Drive retention and expansion of customers in your book of business.
• Serve as primary contact for administrators in your book of business.
• Conduct regular business reviews to achieve success against customer goals.
• Proactively communicate platform updates and best practices.
• Identify and escalate major product issues and client concerns.
• Participate with User Acceptance Testing as requested.
• Maintain a helpful and up-to-date knowledge center.
• Serve as point of escalation for customer support issues.
• Provide demonstrations to customers.
• Assist junior team members with problem solving.

Requirements

• Bachelor’s degree in a related field - Preferred.
• 3+ years’ experience in a customer-facing, service-oriented position.
• Must be a U.S. Citizen with the ability to obtain Federal Security Clearance.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and CRM (Salesforce).
• Strong work ethic and ability to work independently.
• Excellent organization and time management skills.
• Able to travel onsite to assist customers when needed – no more than 10%.

Benefits

• Friendly, open, and casual work environment.
• Comprehensive benefits package effective the first of the month after hire.
• Matching 401(k) retirement plan.
• Healthy work-life balance with flexible work arrangements.
• Generous referral incentive program.
• Tuition Reimbursement Program.
• Pet Insurance.
• Company social events.
• Philanthropic opportunities.