Customer Success Manager - Government - Remote

Overview

ICEYE is seeking a Customer Success Manager to support business growth in Australia and New Zealand, focusing on delivering unique insights and solutions to Insurance and Government customers.

In Short

• Lead onboarding process for clients.
• Understand customer needs and provide effective solutions.
• Develop relationships with key stakeholders.
• Monitor customer satisfaction and track KPIs.
• Collaborate with sales for contract renewals.
• Gather and analyze customer feedback.
• Maintain understanding of ICEYE’s NatCat products.
• Recommend improvements to customer success processes.
• Support continuous professional development.
• Work with a diverse team to shape the Earth Observation industry.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze customer feedback and implement improvements.
• Knowledge of the insurance or government sectors is a plus.
• Proven track record of managing client relationships.
• Ability to work collaboratively in a team environment.
• Proficiency in project management.
• Understanding of technology and data-driven solutions.
• Willingness to travel as needed.
• Passion for customer satisfaction and success.

Benefits

• Access to continuous professional development opportunities.
• Work in a cutting-edge technology environment.
• Be part of a mission-driven organization.
• Collaborate with a diverse and engaged team.
• Opportunity to shape the direction of the business.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Supportive company culture focused on teamwork.
• Opportunity to work on innovative projects.
• Contribute to meaningful solutions for global challenges.