Customer Excellence Specialist - Remote

Overview

The Customer Excellence Specialist at ICEYE plays a vital role in ensuring seamless delivery of satellite radar data to customers in the LATAM region, managing orders from submission to final product delivery.

In Short

• Join a global leader in synthetic aperture radar satellite operations.
• Oversee the entire order process for satellite radar data delivery.
• Prepare feasibility studies for satellite imagery based on customer needs.
• Plan satellite resources for capturing SAR images.
• Resolve customer inquiries and complaints promptly.
• Collaborate with cross-functional teams to address project issues.
• Contribute to process improvement initiatives.
• Build and maintain trusted relationships with customers.
• Conduct training for internal and external customers.
• Monitor order progress and report on key performance metrics.

Requirements

• Background in geography, remote sensing, aerospace, or related fields.
• Exceptional communication skills in English.
• Proactive problem-solving abilities.
• Ability to handle various scenarios autonomously.
• Experience in customer service or order management is a plus.

Benefits

• Opportunity to work with cutting-edge technology in Earth Observation.
• Access to continuous professional development and training.
• Be part of a diverse and engaged team.
• Opportunity to shape the vision and direction of the business.
• Valued and appreciated colleague with direct impact on the company’s success.