Customer Excellence Specialist APAC - Remote

Overview

The Customer Excellence Specialist for APAC plays a vital role in managing the delivery of satellite radar data to customers and ensuring a seamless order process.

In Short

• Manage orders from submission to final product delivery.
• Prepare feasibility studies for satellite imagery.
• Plan satellite resources for capturing SAR images.
• Resolve customer inquiries and complaints.
• Collaborate with cross-functional teams.
• Enhance existing processes and documentation.
• Build relationships with customers for effective communication.
• Conduct training for internal and external customers.
• Monitor order progress and report on KPIs.
• Maintain product knowledge for effective customer support.

Requirements

• Background in geography, remote sensing, aerospace, or related fields.
• Exceptional communication skills in English.
• Detail-oriented and dynamic professional.
• Ability to work shifts.

Benefits

• Access to continuous professional development.
• Opportunity to shape the Earth Observation industry.
• Work with a diverse and engaged team.
• Valued and appreciated colleague status.