Customer Experience Specialist - APAC - Remote

Overview

As a Customer Experience Specialist for APAC, you're the frontline hero for our customers in the Asia-Pacific region, ensuring they seamlessly use Kaizo in their daily workflows. You’ll be their trusted ally, helping resolve queries, sharing product insights, and fostering strong relationships. Your goal? To create memorable experiences and build strong, lasting customer partnerships. Get ready to elevate Kaizo's customer experience across APAC!

In Short

• Interact with B2B customers for additional information related to tasks and projects assigned
• Build and maintain strong relationships with B2B customers in APAC, ensuring their satisfaction and loyalty
• Guide customers through onboarding, taking ownership of their journey and collaborating seamlessly across teams to ensure each customer achieves successful activation
• Conduct regular customer check-ins to provide support and gather valuable feedback
• Manage and enhance the Product Help Center, contributing to onboarding and support materials
• Host webinars, workshops, and group onboarding sessions tailored for APAC customers
• Collaborate with Product and Sales teams to address customer challenges
• Collect and share customer feedback with internal teams to influence product improvements
• Proactively identify areas to enhance the customer experience and suggest solutions
• Support the creation of engaging onboarding resources, from help articles to video tutorials
• Assist in customer escalations, ensuring timely and effective resolutions

Requirements

• Strong communication skills
• Experience in customer support or related field
• Ability to work collaboratively across teams
• Proficiency in managing customer relationships
• Experience with onboarding processes
• Ability to conduct webinars and workshops
• Strong problem-solving skills
• Familiarity with feedback collection methods
• Proactive approach to customer experience enhancement
• Ability to create engaging support materials

Benefits

• Opportunity to work in a dynamic team
• Engagement with innovative AI-powered solutions
• Professional development opportunities
• Flexible working environment
• Collaboration with diverse teams