Customer Experience Specialist - APAC - Remote

Overview

The Customer Experience Specialist for the APAC region is responsible for onboarding and activating new customers, building relationships, and ensuring a high-quality customer experience.

In Short

• Own onboarding and activation journeys for new customers across APAC
• Build real relationships — not just support tickets
• Host live workshops, onboarding calls, and progress to QBRs as you grow and develop
• Curate and improve our Help Centre, onboarding flows, and self-serve content
• Proactively check in with customers to resolve issues before they escalate
• Collaborate with Product on user journeys and feature feedback
• Shape and scale our QA policies, support standards, and success playbooks across APAC
• Share insights with Product, Sales, and Success to keep us evolving

Requirements

• 5+ years in a customer-facing role — onboarding, CX, success, or support
• Experience building QA frameworks, support policies, or CX playbooks
• Previous experience working with enterprise clients
• Excellent communication in English — plus any APAC language is a bonus
• Product-focused — you love improving journeys, gathering feedback, and making things better
• Familiarity with CRMs (Zendesk, Salesforce, HubSpot, Intercom)
• Experience with QA or CX tools like Kaizo is a plus
• Comfortable hosting webinars, demos, and group sessions
• Based in or able to work APAC hours

Benefits

• Fast-paced and trusting work environment
• Focus on outcomes rather than hours worked
• Opportunity to learn fast and stretch your skills
• Make a real impact in customer experience