Customer Success Manager (Government) - Remote

Overview

The Customer Success Manager will provide leadership and guidance on the Metrc platform, focusing on optimizing inventory management processes and enhancing customer experience in a fast-growing technology company.

In Short

• Manage and grow Metrc State programs to a world-class standard.
• Foster client-agency relationships through frequent communication.
• Provide insights into practices across client agencies.
• Generate documentation for State processes and Custom Development Requests.
• Collaborate with Product and Marketing departments for effective messaging.
• Ensure timely delivery of documentation and services during program implementation.
• Monitor reported issues to encourage compliant behavior.
• Maintain oversight of Metrc environment configurations.
• Demonstrate Metrc system offerings to client agencies.
• Maintain project management tools and assist with meeting preparations.

Requirements

• Two+ years in Software within an Account Management/Customer Success role.
• College degree or equivalent working experience.
• Preferred experience with government projects.
• Preferred background in regulated cannabis industry and government policies.
• Frequent travel required (30% to 50% of work time).

Benefits

• Remote position.
• Opportunity to work in a fast-moving, fluid environment.
• Engagement in meaningful projects within the regulated cannabis industry.