Senior Programmer/Customer Success Manager - Remote

Overview

As a Senior Programmer/Customer Success Manager at Metrc, you will thrive in a fast-moving environment, implementing change and managing client services delivery for state and Metrc-defined strategic efforts.

In Short

• Participate in client services delivery for strategic efforts.
• Collaborate with developers and product owners.
• Create and refine process and user documentation.
• Manage client services in data delivery and testing.
• Lead outreach and customer management for California.
• Assist with quality assurance and quality control.
• Coordinate with internal departments for client needs.
• May require up to 50% travel.
• Remote position with flexible work environment.
• Assist state technical team in managing data tools.

Requirements

• 18 months experience in a development or configuration environment.
• 12 months experience in managing technical and business requirements.
• 24 months experience in software customizations and database reports.
• Experience translating customer needs into data insights.
• Experience in delivering mission-critical services.
• Preferred experience with government projects.
• Preferred background in the regulated cannabis industry.
• Open to candidates located within California.

Benefits

• Opportunity to work in a rapidly growing company.
• Supportive work environment focused on client success.
• Flexibility to work remotely.
• Engagement in special events as a subject matter expert.
• Potential for professional growth and development.