Program Manager - Customer Success - Remote

Overview

As a Customer Success Program Manager at Fiserv, you will be responsible for overseeing client implementations and managing relationships to ensure customer satisfaction and operational efficiency.

In Short

• Lead client implementation and relationship management.
• Execute existing processes and develop new ones for complex implementations.
• Ensure customer satisfaction and support seamless go-live experiences.
• Oversee operations lifecycle across all Data Commerce Solutions verticals.
• Conduct needs evaluations with clients to set realistic expectations.
• Manage implementation complexities and reputational risks.
• Work with technology teams on configurations and testing.
• Develop detailed project plans for configuration and testing.
• Implement strict testing discipline and adherence to protocols.
• Communicate technical concepts to non-technical stakeholders.

Requirements

• Bachelor’s degree in business, IT, Computer Science, or related field.
• 10+ years in project management or customer operations.
• Experience in solving complex implementation problems.
• Proficient communication and interpersonal skills.
• Ability to thrive in fast-paced environments.

Benefits

• Work with a global leader in Fintech and payments.
• Opportunity to make a significant impact on customer success.
• Collaborate with cross-functional teams.
• Dynamic and innovative work environment.