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Program Manager - Customer Success - Remote

Posted 32 weeks ago
Project Management
Full Time
GA, USA

Overview

As a Customer Success Program Manager at Fiserv, you will be responsible for overseeing client implementations and managing relationships to ensure customer satisfaction and operational efficiency.

In Short

  • Lead client implementation and relationship management.
  • Execute existing processes and develop new ones for complex implementations.
  • Ensure customer satisfaction and support seamless go-live experiences.
  • Oversee operations lifecycle across all Data Commerce Solutions verticals.
  • Conduct needs evaluations with clients to set realistic expectations.
  • Manage implementation complexities and reputational risks.
  • Work with technology teams on configurations and testing.
  • Develop detailed project plans for configuration and testing.
  • Implement strict testing discipline and adherence to protocols.
  • Communicate technical concepts to non-technical stakeholders.

Requirements

  • Bachelor’s degree in business, IT, Computer Science, or related field.
  • 10+ years in project management or customer operations.
  • Experience in solving complex implementation problems.
  • Proficient communication and interpersonal skills.
  • Ability to thrive in fast-paced environments.

Benefits

  • Work with a global leader in Fintech and payments.
  • Opportunity to make a significant impact on customer success.
  • Collaborate with cross-functional teams.
  • Dynamic and innovative work environment.

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