Customer Insights Specialist - Remote

Overview

The Customer Insights Specialist plays a key role in capturing and analyzing the voice of the customer across various data sources, providing actionable insights that inform business decisions.

In Short

• Analyze customer feedback and operational data.
• Build dashboards and visualizations for insights accessibility.
• Support executive analysis requests with clarity.
• Identify trends and actionable insights from data.
• Collaborate across functions to package findings.
• Own administration of CX feedback platforms.
• Deliver timely and accurate reporting on customer sentiment.
• Operate in a fast-paced environment.
• Utilize data visualization tools for analysis.
• Define success measures for CX initiatives.

Requirements

• Strong analytical and critical thinking skills.
• Proficiency in Excel and data analysis tools.
• Experience with data visualization platforms like Tableau.
• Familiarity with CX platforms such as Medallia and Qualtrics.
• Experience in building dashboards for product usage analysis.
• Curiosity to explore new data sources.
• Comfort collaborating across various functions.
• Ability to work with evolving data structures.
• Strong communication skills for senior-level findings.
• Experience with CRM/support systems like Salesforce.

Benefits

• Opportunity to work in a fast-growing technology company.
• Remote work flexibility.
• Engagement in impactful customer experience initiatives.
• Collaboration with cross-functional teams.
• Access to advanced software and technology.