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Customer Delight Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide
$40,000 - $65,000 USD/year

Overview

As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be.

In Short

  • Become Superhuman's most knowledgeable product expert
  • Excite, educate, and encourage customers to make them brilliant at email
  • Communicate with customers to solve their problems and improve their lives
  • Be the voice of our customers, and evangelize internally for what they need
  • Influence our product and growth strategy to further delight our customers
  • Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
  • Go above and beyond by creating bespoke moments of delight

Requirements

  • 1-2+ years of experience in customer-facing roles with a technical software product
  • Excellent communicator, able to distill complexity into clear messaging
  • Proactive positivity and care in interactions
  • Curiosity and troubleshooting skills for technical challenges
  • Empathy and understanding of human behavior
  • Quality work that is striking and worthy of attention
  • Strong relationship-building skills
  • Persistence in pursuing challenging goals
  • Ownership and initiative in finding solutions
  • Growth mindset and willingness to embrace feedback
  • AI enthusiast with a passion for productivity

Benefits

  • Comprehensive healthcare coverage
  • Mental health support
  • Competitive retirement savings plans
  • Generous and flexible Paid Time Off (PTO)
  • $3000 USD per year towards professional development
  • MacBook Pro and standard setup for work
  • $1000 USD workspace budget
  • Monthly nutrition stipend
Superhuman logo

Superhuman

Superhuman is a forward-thinking company dedicated to enhancing productivity and communication for professionals. With a mission to help individuals end their day feeling happier and more accomplished, Superhuman offers the fastest email experience in the world, enabling users to manage their inboxes efficiently. The company is committed to building products that people love, infusing joy and delight into user experiences. With ambitious plans to revolutionize not just email but also calendars, notes, contacts, and tasks, Superhuman aims to create a comprehensive productivity platform. Backed by notable investors, the company fosters a culture of excellence, innovation, and customer-centricity, striving to do the best work of their lives while providing a supportive and inclusive environment for their team.

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