Customer Success Associate - Public Sector - Remote

Overview

The Customer Success Associate will work closely with Public Sector customers to help them operate more efficiently and safely using Samsara's IoT platform.

In Short

• Work with top customers in the Public Sector.
• Customize Samsara solutions for customer needs.
• Collaborate with Sales, Support, and Product teams.
• Conduct workshops and business reviews.
• Understand and explain Samsara's platform capabilities.
• Mentor Customer Success and Support teams.
• Champion Samsara’s cultural principles.
• 1+ years in Customer Success or account management.
• Strong problem-solving and relationship-building skills.
• Passion for customer service and operational efficiency.

Requirements

• 1+ years of experience in Customer Success, account management, or strategic consulting.
• Bachelor’s degree from an accredited university.
• Strong priority management and emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem-solving skills.
• Ability to build trust with various stakeholders.
• Passion for taking initiative in a fast-paced environment.
• Diplomacy and poise under pressure.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Opportunities for career growth.
• Supportive and inclusive work environment.