Associate Director, Customer Success - Remote

Overview

As an Associate Director in Customer Success, you will lead the implementations team, focusing on customer satisfaction and retention while driving operational excellence and team development.

In Short

• Lead and develop a team of Sr. Managers and Managers.
• Drive customer satisfaction, loyalty, and retention.
• Leverage data to inform strategic decisions.
• Collaborate with cross-functional teams for project management.
• Establish best practices for implementation strategies.
• Foster a high-performance culture.
• Engage directly with customers to enhance experience.
• Manage staffing and resource planning.
• Analyze trends to improve service metrics.
• Contribute to strategic initiatives as business needs evolve.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 10-12 years of experience in Customer Success or related field.
• 3-4 years of managerial experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Customer Success software and tools.
• Analytical mindset for data interpretation.
• Proven track record in customer success strategies.
• Experience with cross-functional collaboration.
• Ability to manage multiple projects in a fast-paced environment.

Benefits

• Work in a global, remote-first environment.
• Be part of a community focused on creativity and collaboration.
• Opportunities for career growth and development.
• Engage with a diverse team across multiple countries.
• Contribute to impactful projects that support businesses worldwide.