Customer Success Associate Director - Commerce - Remote

Overview

The Customer Success Associate Director - Commerce will lead and scale the Commerce CS team, focusing on delivering value across online and offline channels to optimize brands' retail presence.

In Short

• Lead, mentor, and scale the CS team supporting Commerce and Revenue Recovery products.
• Own customer relationships for an assigned book of business, ensuring retention.
• Partner with Sales, Account Management, and Product teams to drive expansion.
• Define and execute a strategy for growing the CS function.
• Develop internal workflows and best practices to streamline operations.
• Collaborate with Product and Engineering teams to inform product roadmap.
• Drive automation and self-service solutions for customer engagement.
• Be a subject matter expert on the Pacvue platform and Commerce.
• Lead strategic business reviews to align client objectives.
• Create a high-performing team culture focused on proactive engagement.

Requirements

• 7+ years in Customer Success or Account Management in retail/eCommerce.
• 5+ years in a leadership capacity managing teams.
• Deep understanding of omnichannel retail operations.
• Experience with Walmart and Target; Amazon experience is a plus.
• Knowledge of retail media platforms is a plus.

Benefits

• Unlimited Paid Time Off
• Paid Holidays and Floating Holidays
• Comprehensive Medical, Dental, Vision, and Life Insurance
• 401k with Employer Match
• Volunteer Paid Time Off
• Paid Parental Leave