Associate Director of Customer Success - Remote

Overview

We are seeking an innovative and results-driven Associate Director of Customer Success to lead and scale our customer success initiatives for clients with 5,000 lives or fewer. This leadership role is critical in driving client satisfaction, ensuring seamless implementations, uncovering upsell opportunities, and developing scalable, automated processes to optimize client engagement and success.

In Short

• Lead and scale customer success initiatives.
• Drive client satisfaction and seamless implementations.
• Uncover upsell opportunities.
• Develop scalable, automated processes.
• Optimize client engagement and success.
• Report to the Sr. Director of Customer Success.
• Contribute to the vision and strategy for enhancing client satisfaction.
• Foster long-term partnerships.
• Work alongside a growing team.
• Make a significant difference on a massive scale.

Requirements

• Proven experience in customer success or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and drive insights.
• Experience with client engagement strategies.
• Proficiency in developing automated processes.
• Ability to work in a fast-paced environment.
• Passion for improving client experiences.
• Commitment to the company’s core values.
• Experience in a healthcare or technology environment is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Work in a mission-driven environment.
• Collaborate with a talented team across three continents.
• Make a significant impact on client success.
• Flexible work environment.
• Access to cutting-edge technology.
• Recognition as a top startup employer.
• Engagement in a culture of innovation.
• Support for work-life balance.