Customer Success Engineer - Energy - Remote

Overview

RIZM is seeking a Customer Success Engineer to drive enterprise customer success in managing the energy transition with our SaaS solution.

In Short

• Manage a portfolio of large corporate customers.
• Champion strategic customer success initiatives.
• Onboard new customers and help them achieve value quickly.
• Collaborate with founders on Proof of Value projects.
• Analyze customer behavior to enhance product usage.
• Communicate customer insights to product and engineering teams.
• Optimize processes with a data-driven approach.

Requirements

• Degree in Energy Management, Engineering, or related field.
• 2+ years in customer relationship or energy management, ideally in SaaS.
• Proactive, independent, and a team player.
• Affinity for software and solution-oriented.
• Project management experience.
• Strong interest in sustainability and customer engagement.
• Excellent communication skills in German (C2) and English.

Benefits

• Work in a dynamic start-up environment with ownership from day one.
• Directly impact the company's growth and success.
• Freedom to implement and execute your ideas.
• Attractive compensation based on experience and growth opportunities.
• Support from experienced colleagues.
• Flexible location and schedule within the EU.
• Opportunity to contribute to sustainability initiatives.
• Participation in internal training and education sessions.
• Shape the organization and culture as an early employee.