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Customer Success Manager - APAC - Remote

Posted 3 weeks ago
Customer Service
Full Time
AU

Overview

The Revinate Customer Success Manager for APAC will lead post-sales efforts to deliver value to customers, ensuring high satisfaction and retention.

In Short

  • Lead customer success initiatives in the APAC region.
  • Ensure customers are delighted with Revinate's services.
  • Manage renewals and upsell opportunities.
  • Conduct customer reviews and workshops.
  • Provide coaching to improve product adoption.
  • Gather product feedback from customers.
  • Build strong relationships with customers.
  • Superuser of all Revinate products.
  • Collaborate with sales for growth opportunities.
  • Travel required for customer engagements.

Requirements

  • 2+ years in account management or consultative sales.
  • Strong presentation and negotiation skills.
  • Experience in a SaaS environment preferred.
  • Self-starter with minimal supervision needed.
  • Fluency in Thai and English is a plus.
  • Hospitality experience is a plus.
  • Previous experience as a Revenue Manager highly preferred.

Benefits

  • Competitive salary & quarterly bonus.
  • Comprehensive medical benefits for you and your family.
  • Annual and parental leave.
  • Focus on personal and professional development.
  • Collaborative and passionate team environment.
  • Centrally located office in Singapore.
Revinate logo

Revinate

Revinate is a leading provider of innovative, data-driven solutions designed to generate direct revenue for the hospitality industry. With a mission to enhance relationships between hoteliers and their guests, Revinate's Direct Booking Platform empowers hotels to capture, convert, and retain guests through personalized marketing strategies. The company has been recognized for its excellence in hotel CRM and email marketing, winning first place in the HotelTechAwards for five consecutive years. Revinate values a remote workforce while fostering local communities, emphasizing collaboration and a strong company culture.

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