Customer Success Manager, Scaled (Temporary Contract) - Remote

Overview

As a Customer Success Manager, you will be responsible for managing a portfolio of customers, ensuring their satisfaction, and promoting product adoption to drive renewals and upsell opportunities.

In Short

• Manage 300-350 customers with an ARR of $4M-$5M.
• Conduct regular reviews with customers to understand their goals.
• Provide guidance and resources to help customers utilize products effectively.
• Analyze data to demonstrate product usage and customer growth.
• Be the main contact for customer inquiries and support.
• Identify sales expansion opportunities within the customer base.
• Promote the value of products and assist in upselling services.
• Track customer health using established tools and data.
• Collaborate with sales to support customer expansion.
• Act as a voice for the customer to improve overall experience.

Requirements

• 3-5 years of experience in a customer-facing SaaS business.
• Experience with Change Management initiatives.
• Ability to set and monitor performance metrics.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Team building and fostering a collaborative environment.
• Commitment to customer satisfaction.
• Ability to adapt to a fast-paced environment.

Benefits

• Competitive hourly rate.
• Flexible working environment.
• Opportunity to work with a passionate team.
• Gain experience in a leading education technology company.
• Professional development opportunities.