Scaled Customer Success Manager - Remote

Overview

PlayPlay is an intuitive video creation platform with AI capabilities designed for busy marketing and communications teams to create engaging on-brand videos. PlayPlay empowers them to save time and scale video production to meet their communication objectives.

In Short

• Join a scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities.
• Work on a product loved by our customers and in constant improvement.
• Learn from great colleagues in a positive work environment.
• Enjoy activities organized by the Happiness team.
• Work in a hybrid model remote/office with additional remote weeks.
• Help shape the Customer Success strategy for the US market.
• Design and run outreach campaigns to drive PlayPlay adoption.
• Responsible for client renewals and upsell opportunities.
• Leverage tools to deliver value to multiple accounts.
• Organize workshops to help customers become proficient in the platform.

Requirements

• 2-3+ years of B2B SaaS customer success or account management experience.
• Proven track record in handling multiple users and stakeholders.
• Familiarity with CS key metrics and tools.
• Strong prioritization skills and process-oriented.
• Excellent communication skills.
• Creative and structured approach to problem-solving.
• Client-obsessed mindset.
• Ability to adapt to a rapidly changing business environment.

Benefits

• Competitive salary range of $100,000 - $120,000 a year.
• Hybrid work model with flexibility.
• Opportunities for professional growth and development.
• Engaging work culture with team activities.
• Supportive and inclusive work environment.