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Scaled Customer Success Manager - Remote

Posted 9 weeks ago
PlayPlay logo

PlayPlay

Customer Service
Full Time
United States
$100,000 - $120,000/year

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Overview

PlayPlay is an intuitive video creation platform with AI capabilities designed for busy marketing and communications teams to create engaging on-brand videos. PlayPlay empowers them to save time and scale video production to meet their communication objectives.

In Short

  • Join a scale-up that allows you to invest in multiple projects and benefit from rapid evolution opportunities.
  • Work on a product loved by our customers and in constant improvement.
  • Learn from great colleagues in a positive work environment.
  • Enjoy activities organized by the Happiness team.
  • Work in a hybrid model remote/office with additional remote weeks.
  • Help shape the Customer Success strategy for the US market.
  • Design and run outreach campaigns to drive PlayPlay adoption.
  • Responsible for client renewals and upsell opportunities.
  • Leverage tools to deliver value to multiple accounts.
  • Organize workshops to help customers become proficient in the platform.

Requirements

  • 2-3+ years of B2B SaaS customer success or account management experience.
  • Proven track record in handling multiple users and stakeholders.
  • Familiarity with CS key metrics and tools.
  • Strong prioritization skills and process-oriented.
  • Excellent communication skills.
  • Creative and structured approach to problem-solving.
  • Client-obsessed mindset.
  • Ability to adapt to a rapidly changing business environment.

Benefits

  • Competitive salary range of $100,000 - $120,000 a year.
  • Hybrid work model with flexibility.
  • Opportunities for professional growth and development.
  • Engaging work culture with team activities.
  • Supportive and inclusive work environment.

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