Scaled Customer Success Manager - Remote

Overview

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.

In Short

• Manage a large portfolio of SMB customers.
• Leverage automation and data-driven insights.
• Focus on maximizing product adoption and reducing churn.
• Segment accounts and automate health monitoring.
• Deliver self-service resources and host group training.
• Identify upsell opportunities through product usage analysis.
• Collaborate with Product/Support teams.
• Build playbooks for onboarding and renewals.
• Implement AI tools for efficiency.
• Drive innovation with new scalable initiatives.

Requirements

• Experience in Customer Success or related field.
• Strong analytical skills.
• Ability to work collaboratively across teams.
• Experience with automation tools.
• Excellent communication skills.
• Proven track record of driving customer retention.
• Familiarity with CRM systems.
• Ability to manage multiple priorities.
• Experience in a tech or SaaS environment.
• Knowledge of the Indian market is a plus.

Benefits

• Work in a remote-first company.
• Collaborate with a global team.
• Opportunity to drive innovation.
• Flexible working hours.
• Access to professional development resources.
• Competitive salary and benefits.
• Engage with a diverse customer base.
• Be part of a rapidly growing company.
• Contribute to meaningful business solutions.
• Work with cutting-edge technology.