Manager of Scaled Customer Success - Remote

Overview

We’re looking for an experienced Manager of Scaled Customer Success to lead our Scaled Base, which includes Renewal Managers and Scaled Customer Success Managers. This role will be responsible for overseeing strategy, team performance, and operational efficiency to drive scaled customer engagement and retention.

In Short

• Lead the Scaled Base consisting of SMB Customers.
• Manage a team of Renewal Managers and Scaled Customer Success Managers.
• Focus on coaching and developing your team.
• Optimize processes for operational efficiency.
• Collaborate cross-functionally for a seamless customer experience.
• Work in a fully remote environment.
• Support work-life balance and flexibility.
• Occasional travel for client engagements and training.
• Encourage diverse candidates to apply.
• Contribute to a dynamic, global team.

Requirements

• Experience in Customer Success management.
• Strong leadership and team management skills.
• Ability to develop and implement retention strategies.
• Excellent communication and collaboration skills.
• Experience working with SMB customers.
• Proven track record in operational efficiency.
• Ability to coach and mentor team members.
• Willingness to travel occasionally.
• Commitment to diversity and inclusion.
• Passion for customer engagement and success.

Benefits

• Flexible work schedules.
• Family-friendly benefits.
• Remote work options.
• Opportunities for professional development.
• Dynamic and innovative work culture.
• Recognition as a Best Place to Work.
• Access to a global team.
• Support for work-life balance.
• Engagement in a purpose-driven environment.
• Opportunities for face-to-face connections.