Scaled Customer Success Manager - Remote

Overview

We are seeking a dynamic and results-driven Scaled Customer Success Manager to join our team, focusing on managing and triaging a book of business for our Small and Medium-sized Business (SMB) customers.

In Short

• Monitor and track customer product adoption.
• Engage 1:1 with customers at critical points in their journey.
• Host training sessions and workshops for customers.
• Communicate the value delivered by our product.
• Share industry best practices with customers.
• Act as a trusted advisor for product optimization.
• Identify trends for common customer challenges.
• Navigate through ambiguity in customer success.
• Partner cross-functionally to improve retention.

Requirements

• Proven experience in customer success or account management.
• Strong communication and presentation skills.
• Comfortable challenging customers on product optimization.
• Ability to adapt in a fast-paced environment.

Benefits

• Equity and ownership in a fast-growing company.
• 16 weeks of paid parental leave.
• Comprehensive medical, dental, and vision policies.
• $500 home office stipend.
• Generous learning & development opportunities.
• Monthly internet stipend and a brand new MacBook.
• Free lunch provided twice a week.
• Referral bonus for bringing talent to Handshake.