Manager, Payroll Client Services - APAC - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Payroll Client Services, joining our Payroll team.

In Short

• Lead a team of Payroll Client Services Specialists.
• Manage payroll-related inquiries and escalations.
• Collaborate with various teams to enhance customer experience.
• Drive training and development for payroll knowledge.
• Adapt to a fast-paced, international work environment.
• Ensure effective service delivery and continuous improvement.
• Maintain up-to-date knowledge on payroll processes.
• Contribute to operational efficiency improvements.
• Support strategic alignment with company goals.
• Foster a sense of belonging and inclusivity within the team.

Requirements

• Experience in payroll customer care team management.
• Strong customer-facing experience.
• Excellent problem-solving and communication skills.
• Ability to work asynchronously and adapt to remote work.
• Fluent in English.
• Understanding of local legislation is a plus.
• Productivity-oriented mindset.

Benefits

• Work from anywhere.
• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options and learning budget.
• Home office budget and IT equipment.
• Budget for local social events or co-working spaces.