Manager - Client Services - Remote

Overview

The Manager - Client Services is responsible for overseeing client relationships, ensuring financial performance, and driving client satisfaction and retention through strategic initiatives and effective account management.

In Short

• Accountable for overall delivery against contractual terms with clients.
• Responsible for driving initiatives across all lines of business.
• Monitors program performance and identifies trends.
• Coordinates business solutions for new opportunities.
• Manages implementation processes for new client accounts.
• Develops account management strategy plans.
• Handles contract negotiation and closure.
• Analyzes data to discover insights and trends.
• Ensures timely delivery of required reports to clients.
• Participates in the HealthHelp Quality Management Program.

Requirements

• 5+ years of experience in managed care/utilization management preferred.
• 5+ years of experience with Medicare and Medicaid regulations preferred.
• Bachelor’s Degree in Business or Health Administration preferred.
• Strong leadership and project management skills.
• Excellent interpersonal and customer service skills.
• P&L management experience preferred.
• Strong analytical and critical thinking skills.
• Reliable, detail-oriented, and organized.
• Experience in cross-functional teams.
• Excellent time-management skills.

Benefits

• Opportunity for personal growth and career development.
• Collaborative work environment.
• Competitive salary and benefits package.
• Engagement in meaningful work that impacts healthcare.
• Access to ongoing training and education programs.