Client Services Manager - Remote

Overview

The Client Services Manager is responsible for maintaining and expanding our online training platform renewal customers to drive retention, customer satisfaction, and ACV growth in the assigned territory.

In Short

• Achieve territory sales retention quota and Key Performance Indicators (KPIs).
• Establish productive relationships with outbound calling to all key contacts.
• Assess customer’s proper administration and usage of the software.
• Understand customer needs and align product features appropriately.
• Coordinate involvement of company resources to meet customer objectives.
• Develop and manage annual renewal contract proposals.
• Provide strategic direction to help clients meet business goals.
• Collaborate with Sales Executive team for new opportunities.
• Manage and monitor the relationship health of accounts.
• Maintain customer profiles and forecasts in Salesforce.com CRM.

Requirements

• Strong B2B consultative selling experience.
• Proven track record of developing strong customer relationships.
• Experience managing a large territory of accounts.
• Ability to drive product utilization through follow-up.
• Capacity to sell cross-functionally at many levels.
• Proficiency with MS Office Suite and Salesforce.com preferred.
• Excellent work ethic and ability to multi-task.
• Organized with good time management skills.
• Self-starter with the ability to work independently.

Benefits

• Base pay plus commission.
• Base pay will be between $50,000/year.
• Quarterly commissions expected between $10,000 - $15,000/quarter.