Client Services Manager - Remote

Overview

Remote Recruitment is searching for a dedicated and experienced Client Services Manager to enhance our client relationships and ensure the delivery of exceptional service across our portfolio. In this role, you will lead a team of client services professionals, oversee client onboarding processes, and develop strategies to improve client satisfaction and retention.

In Short

• Lead the Client Services team, providing guidance, mentorship, and support to team members.
• Oversee client onboarding processes, ensuring a smooth transition and the establishment of strong relationships.
• Develop and implement strategies to enhance client satisfaction and foster long-term partnerships.
• Regularly engage with clients to understand their needs, goals, and challenges, addressing any concerns proactively.
• Monitor and analyze client success metrics, identifying areas for improvement and implementing necessary changes.
• Collaborate with internal departments to ensure alignment in client service offerings and support.
• Prepare and present reports on client engagement and success to senior management.

Requirements

• Proven experience in client services or account management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and metrics effectively.
• Strategic thinking and problem-solving skills.
• Experience in developing client engagement strategies.
• Proficiency in reporting tools and client management software.

Benefits

• Fully remote working environment.
• Opportunity to make a significant impact on client success.
• Professional development and growth opportunities.
• Collaborative and supportive team culture.
• Competitive salary and benefits package.