Director of Global Payroll Customer Services - Remote

Overview

The Director of Global Payroll Customer Services will oversee the global payroll services team and lead the development and delivery of world-class support and customer service for both internal teams and external customers.

In Short

• Oversee global payroll services team.
• Lead development and delivery of customer service.
• Collaborate with Payroll Operations, Compliance, Legal, and Tax teams.
• Define and execute the strategy for service vertical.
• Develop a scalable team to support business growth.
• Enhance service offerings to meet client needs.
• Report to the VP of Customer Experience.
• Implement strategies that enhance customer experience.
• Drive innovation and transformation in service delivery.
• Manage complex customer escalations.

Requirements

• Proven leadership in service operations management.
• Strong analytical mindset with data-driven decision-making.
• Proactive leadership style focused on team collaboration.
• Experience with automation to enhance efficiency.
• Fluent in English with excellent interpersonal skills.
• Knowledge of customer service management software.
• Experience in a global, remote-first organization is preferred.
• Ability to manage complex escalations and projects.
• Experience in payroll or HR is ideal.
• Innovative mindset seeking to enhance operations.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.
• Support for employee growth and development.