Remote Otter LogoRemoteOtter

Director of Payroll Customer Services - Remote

Posted 5 hours ago
Human Resources
Full Time
Worldwide
$60,400 - $135,900 USD/year

Overview

The Director of Global Payroll Customer Services will oversee the global payroll services team and lead the development and delivery of world-class support and customer service for both internal teams and external customers.

In Short

  • Oversee global payroll services team
  • Lead development and delivery of customer service
  • Collaborate with Payroll Operations, Compliance, Implementation, Legal, and Tax teams
  • Define and execute strategy for services vertical
  • Enhance service offerings to meet client needs
  • Manage service operations in a global, remote-first organization
  • Use data to drive decisions
  • Innovate customer service operations
  • Fluent in English with strong interpersonal skills
  • Knowledge of customer service management software

Requirements

  • Proven leadership in managing service operations
  • Strong analytical mindset
  • Proactive leader fostering collaborative culture
  • Experience in automation and integrations
  • Innovative mindset for enhancing customer service
  • Fluency in English
  • Knowledge of relevant software systems
  • Remote work experience is a plus

Benefits

  • Work from anywhere
  • Flexible paid time off
  • Flexible working hours
  • 16 weeks paid parental leave
  • Mental health support services
  • Stock options
  • Learning budget
  • Home office budget & IT equipment
  • Budget for local in-person social events
Remote - Referral Board logo

Remote - Referral Board

Remote - Referral Board is a dynamic technology company that employs over 280 engineers dedicated to developing innovative features, tools, APIs, and integrations for its products. The company fosters a flexible work environment that emphasizes asynchronous communication, allowing team members to tackle complex challenges that have a global impact. With a strong focus on professional growth, employees benefit from competitive salaries, stock options, unlimited paid time off, and exposure to modern technologies and practices. The supportive culture encourages curiosity, learning, and collaboration among experienced engineers.

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