Customer Service Account Manager - Remote

Overview

A dedicated and proactive Account Manager role focused on customer service and account management within a global AdTech firm.

In Short

• Serve as the primary point of contact for clients, managing relationships and ensuring customer satisfaction.
• Conduct quarterly account reviews to assess performance and identify growth opportunities.
• Proactively identify and pursue upsell and cross-sell opportunities.
• Collaborate with internal teams for smooth campaign execution.
• Provide strategic insights and recommendations based on campaign performance.
• Maintain accurate records of client communications and account activities.
• Stay updated on industry trends and emerging digital marketing strategies.

Requirements

• Strong communication skills.
• Highly organized and capable of managing multiple accounts.
• Experience in customer service and account management.
• Ability to identify upsell and cross-sell opportunities.
• Knowledge of digital marketing strategies.

Benefits

• Work with a global team in a fast-paced environment.
• Opportunity for professional growth and development.
• Engagement with diverse clients and campaigns.