Service Account Manager - Remote

Overview

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

In Short

• Ensure the smooth running of maintenance contracts concluded with our clients (contracting, monitoring, reporting, invoicing, security, updates, quotes, etc.)
• Act as the client's main contact for contract issues (KPIs, invoicing, etc.)
• Participate in the handover of customer sites between the deployment and maintenance teams (transfer, maintenance area, etc.)
• Follow up on the smooth running of supplier maintenance contracts (contracting, follow-up)
• Monitor suppliers on customer sites (contracts, guarantees, spare parts, etc.)
• Participate, through your actions, in improving the reliability of the system
• Be able to carry out independently the complex tasks entrusted to you on various subjects within your field of expertise
• Have an organizational capacity and efficiency in project management.
• Be able to supervise junior profiles
• Enforce the company's processes and best practices

Requirements

• Strong organizational skills
• Experience in project management
• Ability to manage client relations effectively
• Knowledge of contract management processes
• Experience in supplier management
• Ability to monitor and report on KPIs
• Capacity to supervise junior team members
• Strong problem-solving skills
• Ability to work independently on complex tasks
• Commitment to enforcing company processes and best practices

Benefits

• Opportunity to work with cutting-edge technology
• Growth and learning opportunities within the company
• Inclusive work environment
• Potential for career advancement
• Engagement in a revolutionary industry