Account Manager - Client Services - Remote

Overview

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

In Short

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns
• Liaise with clients, managing expectations and proactively communicating status
• Distill and transfer client feedback to designers and copywriters
• Prioritise workloads for the team
• Maintain understanding of clients’ business and advise on communications solutions
• Build excellent working relationships with key clients
• Ensure success criteria are met and projects are delivered on time and budget
• Work with the team to determine and test creatives across client channels

Requirements

• Open to different levels of experience
• Agency experience is a plus
• Experience in multi-channel marketing communications
• Extremely organised with project management skills
• Ability to think strategically
• Ability to meet deadlines efficiently
• Highly motivated to learn and grow
• Personable and approachable demeanor
• Moderate understanding of production processes
• Excellent oral and written communication skills
• Basic understanding of financials for budget management

Benefits

• Healthcare with Bupa or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support
• Company pension scheme
• Enhanced family friendly policies
• Flexible, hybrid working policy
• Buddy Program for new employees
• Opportunity to work with diverse clients
• Training and development opportunities
• Global DEPT® Cares Month for charity support