Service Account Manager - Remote

Overview

The Service Account Manager serves as the single point of contact for Cennox clients assigned, reporting to the Director of SAM's. The Service Account Manager will manage the day-to-day operations for their accounts and work with the field service team and other various departments to ensure overall client satisfaction. This position does not have any supervisory responsibilities. Overnight travel for in-person meetings with your accounts may be required.

In Short

• Establish strong relationship with new and existing clients to promote Cennox.
• Develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned.
• Review customer contracts to understand obligations and expectations.
• Act as the single point of contact for service-related issues.
• Maintain regular meeting schedules with assigned customers.
• Review monthly reporting and provide performance improvement recommendations.
• Manage select projects within all SAM accounts.
• Daily review of customer billing queue.
• Perform all other duties as assigned.

Requirements

• Excellent Microsoft Office skills including Excel and PowerPoint.
• Ability to learn specialized software programs.
• Strong organizational skills and ability to prioritize tasks.
• Problem-solving skills and ability to resolve issues.
• Initiative-taking and ability to predict and prevent issues.
• Willingness to learn beyond standard job duties.
• High attention to detail.
• Industry knowledge and understanding of customer relations.
• Strong oral communication skills.
• Ability to manage difficult customer situations.

Benefits

• Equal employment opportunities.
• Prohibition of discrimination and harassment.
• Comprehensive training and development.