Partner Network Agent - Remote

Overview

As a Partner Network Agent, you will be a resourceful individual who consistently meets and exceeds individual goals and demonstrates a proven capacity to troubleshoot technical issues to resolve quickly. Additionally, the ideal person will consistently maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

In Short

• Daily logging, follow-up, and closing service requests in ticketing system
• Responsible for manning and responding to inbound email and inbound phone calls
• Participate in training programs that reach at least 30 hours per quarter
• Work quality review via QC Scorecards, as well as phone and ticket review, weekly
• Conduct monthly one-on-one reviews of individual performance, production scorecards, and quality scorecards
• Participate in projects outside the Partner Network (e.g. CI teams), as assigned
• Perform additional duties as assigned

Requirements

• 1+ years of Customer Service Representative experience in a similar industry, required
• 1+ years of technical support experience, preferred
• High school diploma or equivalent
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to communicate effectively with internal and external customers
• Proven ability to multi-task and manage timelines and deadlines
• Pay close attention to detail, accuracy, and completeness
• Demonstrate strong problem-solving skills, and customer service skills
• Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point

Benefits

• Inclusive work environment
• Equal Opportunity Employer
• Commitment to fair hiring practices
• Use of advanced AI tools for recruitment
• Participation in E-Verify program