Director of Customer Success - Remote

Overview

Qwilr is seeking a commercially minded Customer Success leader to help us create an exceptional experience for our customers, while also driving meaningful revenue outcomes for our business.

In Short

• You will own our global Success & Support strategy.
• Lead and scale a high performing team.
• Drive improvements in GRR and NRR.
• Work closely with the Revenue Team to contribute to company revenue goals.
• Shape important product releases with the product team.
• Build a robust expansion and cross-selling motion.
• Interact directly with customers and improve customer retention.
• Enhance the use of AI in Support and Success.
• Hire and coach A+ team members.
• Be part of the GTM leadership team.

Requirements

• Experience leading customer success teams at SaaS companies.
• Strong understanding of SaaS metrics.
• Ability to hire and grow a team.
• Effective coaching and team development skills.
• Adaptability in strategy and execution.
• Comfortable working remotely.
• Bonus points for experience with payments.

Benefits

• Work in a fully remote environment.
• Be part of a growing company with a strong customer support tradition.
• Opportunity to make a significant impact on revenue.
• Collaborate with a talented leadership team.
• Access to professional development resources.