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Director of Customer Success - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

Kiddom is redefining how technology powers learning. We combine world-class curriculum with cutting-edge AI and modern SaaS infrastructure to help schools deliver truly personalized education at scale. Our platform equips educators with real-time insights and flexible tools, enabling them to focus on what matters most—driving student growth and equity.

In Short

  • Define the vision for customer success.
  • Drive adoption and retention of Kiddom's platform.
  • Lead impactful programs connecting educators to insights and support.
  • Build and scale a high-performing customer success team.
  • Transform onboarding and implementation processes.
  • Champion the voice of the customer in product development.
  • Operationalize success metrics for performance visibility.
  • Represent Kiddom with senior district leaders.

Requirements

  • 10+ years in customer success or related roles.
  • 5+ years leading teams in a SaaS environment.
  • Proven track record in K–12 or complex enterprise SaaS.
  • Strong leadership and coaching abilities.
  • Operational rigor in designing systems and processes.
  • Comfort engaging with district and school leaders.
  • Exceptional cross-functional influence.
  • Passion for improving education outcomes.

Benefits

  • Opportunity to shape transformative technology in education.
  • Collaborative and innovative work environment.
  • High-ownership culture with significant impact.
Kiddom logo

Kiddom

Kiddom is an innovative educational platform dedicated to enhancing student equity and growth by integrating high-quality instructional materials with engaging digital learning experiences. The platform provides schools and districts with powerful curriculum management tools, enabling them to customize learning experiences that cater to the specific needs and goals of their communities. With a focus on continuous improvement, Kiddom leverages robust data insights for teachers and leaders to inform instructional decisions and enhance professional learning. The company is committed to supporting K-12 educators, particularly in the areas of English Language Arts and foundational reading skills, through effective marketing strategies and collaborative initiatives.

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