Customer Success Leader - Portfolio - Remote

Overview

As a Customer Success Leader of a team of Technical Success Managers, you will combine a passion for developing and leading teams, solving complex business problems, leveraging our best-in-class experience management platform to drive business value and ensuring delivery of top-tier customer management.

In Short

• Lead a team of Technical Success Managers servicing Enterprise-tier customers.
• Assist customers throughout their lifecycle from onboarding to ongoing platform maturity.
• Help customers unlock the most value from our products and services.
• Drive customer adoption, maturity, and retention.
• Build and lead teams to measurable results.
• Provide coaching and mentorship to team members.
• Manage team capacity and financial performance.
• Communicate team impact to key stakeholders.
• Maintain expert knowledge of the Qualtrics XM Platform.

Requirements

• 8+ years of professional experience in strategy, consulting, operations, or product management.
• 3-5 years of people leadership and client management experience.
• Proven track record of building scalable business operations.
• Strong prioritization skills and ability to drive multiple projects.
• Client relationship management experience with C-level stakeholders.
• Bachelor’s or advanced degree in a related field.

Benefits

• Work-life integration with frequent office events and team outings.
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• 30 paid days off including PTO and holidays.
• Standard benefits package including medical, dental, and vision.