Customer Success Leader - Remote

Overview

Join zeroheight for the opportunity to have a significant impact as CS leader responsible for the success of some of the most prestigious companies in the world such as Adobe, United Airlines and Uber – and more than 20% of the Fortune 100!

In Short

• Lead a high-performing remote Customer Success team.
• Set and drive quarterly CS strategy and goals.
• Manage CSM variable compensation plans.
• Hire, onboard, and train new CSMs as needed.
• Collaborate with Sales, Product, Marketing, and Support teams.
• Improve CS best practices and processes.
• Monitor market and customer trends.
• Handle customer escalations effectively.

Requirements

• 7+ years of Customer Success experience.
• 3+ years as a CS leader/manager.
• Experience in mid-market/enterprise B2B SaaS.
• Track record of achieving high retention rates.
• Familiarity with CS tools and methodologies.
• Excellent communication and relationship management skills.
• Experience managing remote and international teams.

Benefits

• Fully remote work with occasional travel to London.
• Performance bonus and equity options.
• Comprehensive travel and accommodation coverage for meetings.
• Inclusive and diverse company culture.