Analyst, Technical Success Manager - Public Sector - Remote

Overview

As a Technical Success Manager at Qualtrics, you will assist customers throughout their lifecycle, helping them unlock the most value from our products and services while building strong relationships.

In Short

• Join a team dedicated to customer success and experience management.
• Work with clients to understand their goals and provide tailored solutions.
• Drive customer adoption and optimize programs for maximum value.
• Collaborate with sales and services teams to enhance client relationships.
• Develop technical troubleshooting skills and software platform knowledge.
• Manage multiple projects in a fast-paced environment.
• Act as a point of escalation for complex customer issues.
• Enhance communication skills to articulate technical concepts.
• Participate in a supportive and inclusive work environment.
• Enjoy a hybrid work model with flexible work arrangements.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years of experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customer adoption journeys.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Ability to work autonomously and collaboratively.
• Comfort in articulating technical concepts to non-technical audiences.
• Ability to obtain and maintain a Public Trust determination and/or Secret Clearance for federal customers.

Benefits

• 30 paid days off including PTO, personal days, and holidays.
• Qualtrics Experience Program offering $1,800 for personal experiences.
• Comprehensive benefits package including medical, dental, and vision.
• Frequent office events and team outings.
• Supportive and inclusive work environment.