Principal, Technical Success Manager - Public Sector - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join the XM Success Team to assist customers throughout their lifecycle.
• Work with clients to understand their goals and recommend solutions.
• Drive customer adoption and optimize programs.
• Collaborate with Sales and Services teams to develop client relationships.
• Enhance software platform knowledge and technical troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Act as a point of escalation for complex issues.
• Establish and maintain multi-level stakeholder relationships.
• Leverage customer usage data to deliver actionable insights.
• Work in a supportive and inclusive environment.

Requirements

• Bachelor’s degree from a competitive university.
• 5+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects simultaneously.
• Experience with customers in all phases of their adoption journey.
• Detail-oriented with the ability to prioritize and meet deadlines.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Strong problem-solving skills.
• Ability to articulate technical concepts to a non-technical audience.
• Required: Ability to obtain and maintain a Public Trust determination and/or Secret Clearance.

Benefits

• 30 paid days off (15 PTO + 5 Personal Days + 10 Holiday Closures).
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• Standard benefits package including medical, dental, and vision.
• Snacks, drinks, and free lunches in the office.
• Supportive environment with opportunities for growth.