Principal, Technical Success Manager - Public Sector - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join a nimble group empowered to set aggressive goals.
• Work with clients to understand their programs and objectives.
• Leverage technical expertise to drive customer adoption.
• Build and maintain multi-level stakeholder relationships.
• Act as a point of escalation for complex issues.
• Collaborate with Sales and Services teams for client relationships.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Support a fun, inviting, and inclusive work environment.
• Participate in a hybrid work model with in-office collaboration.

Requirements

• Bachelor’s degree from a competitive university.
• 5+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customer adoption journeys.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Ability to articulate technical concepts to non-technical audiences.
• Comfort in working both autonomously and collaboratively.
• Required: Ability to obtain and maintain a Public Trust determination.

Benefits

• 30 paid days off including PTO and holidays.
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• Standard benefits package including medical, dental, and vision.
• Frequent office events, team outings, and happy hours.
• Supportive environment with opportunities for growth.