Analyst, Technical Success Manager - Public Sector - Remote

Overview

As a Technical Success Manager at Qualtrics, you will assist customers throughout their lifecycle, helping them unlock the most value from our products and services while building strong relationships.

In Short

• Drive customer adoption and optimize programs.
• Build and configure services aligned to client objectives.
• Leverage customer usage data for actionable insights.
• Establish multi-level stakeholder relationships.
• Serve as a platform expert for clients.
• Collaborate with Sales and Services teams.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Work in a supportive and inclusive environment.
• Participate in a hybrid work model.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience in a technical or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customer adoption journeys.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Familiarity with software and front-end development.
• Ability to articulate technical concepts to non-technical audiences.
• Comfortable working autonomously and collaboratively.
• Ability to obtain and maintain a Public Trust determination.

Benefits

• 30 paid days off including PTO and holidays.
• Qualtrics Experience Program - $1,800 for an experience of your choosing.
• Standard benefits package including medical, dental, and vision.
• Frequent office events and team outings.
• Supportive and inclusive work environment.