Analyst, Technical Success Manager - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join the XM Success Team to assist customers throughout their lifecycle.
• Work with clients to understand their goals and recommend solutions.
• Drive customer adoption and optimize programs.
• Leverage customer usage data for actionable insights.
• Establish and maintain stakeholder relationships.
• Act as a platform expert and advise clients on usage.
• Champion customer needs internally for maximum impact.
• Enhance software platform knowledge and troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Thrive in a team that values independent work and collaboration.

Requirements

• Bachelor’s degree from a competitive university is preferred.
• 3+ years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with customers in all phases of their adoption journey.
• Hard-working self-starter capable of running multiple projects.
• Comfort in working autonomously and collaboratively.
• Ability to articulate technical concepts to a non-technical audience.
• Detail-oriented with prioritization skills.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.

Benefits

• Comprehensive benefits package including healthcare and wellness bonuses.
• Experience Bonus after a year of service for personal dreams.
• Supportive and inclusive workplace culture.
• Opportunities for growth and development.
• Work alongside passionate and intelligent colleagues.