Analyst, Technical Success Manager - Scale - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• Join the Customer Success Team to assist customers throughout their lifecycle.
• Work with customers to unlock the most value from Qualtrics products.
• Drive customer adoption and optimize programs.
• Utilize data triggers to identify customer needs for support.
• Provide value by driving adoption and usage of the product.
• Collaborate with cross-functional teams to enhance customer experience.
• Develop technical troubleshooting skills and customer management abilities.
• Engage with customers to understand their objectives and provide tailored solutions.
• Handle a large portfolio of customer accounts.
• Participate in live events to maximize customer adoption.

Requirements

• Bachelor's degree is preferred.
• 1-2 years of experience in a technical or client-facing role.
• Analytical mindset with the ability to translate data into actionable insights.
• Proven ability to manage multiple projects effectively.
• Interest in Software / Tech, with familiarity in software development.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Detail-oriented with the ability to prioritize tasks.
• Gainsight experience is a plus.

Benefits

• Work-life integration with frequent office events and team outings.
• Quarterly reimbursement for wellness activities.
• Competitive salary and performance bonuses.
• Monthly allowance for meals and telework.
• Experience bonus for personal experiences.