Technical Success Manager, Analyst - Remote

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

In Short

• The Customer Success Team is at the heart of Qualtrics.
• Assist customers throughout their lifecycle, helping them unlock the most value from our products and services.
• Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs.
• Drive Customer Adoption and Optimize Programs.
• Collaborate with Sales and Services teams to develop meaningful client relationships.
• Enhance your software platform knowledge and technical troubleshooting skills.
• Develop critical customer relationship and communication skills.
• Act as a point of escalation for complex issues.
• Work both autonomously and collaboratively.
• Supportive environment with opportunities to work both autonomously and collaboratively.

Requirements

• Bachelor’s degree from a competitive university.
• 3+ years experience working in a technical, consulting, or client-facing role.
• Ability to thrive in a fast-paced environment.
• Experience working with customers in all phases of their adoption journey.
• Detail-oriented with an ability to prioritize and meet deadlines.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Benefits

• Work life integration is deeply important to us.
• Qualtrics Experience Program - $2,554 CAD for an experience of your choosing.
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures.
• Standard benefits package including medical, dental, vision, and life insurance.