HR Operations Supervisor - Payroll - Remote

Overview

The HR Operations Supervisor of Payroll is responsible for the successful support of PuzzleHR clients by leading and developing a specialized operations team and the processes used to support PuzzleHR clients to successful outcomes.

In Short

• Provide operational supervision and support to the Managed Payroll Team.
• Facilitate effective employee and client communication.
• Create and deliver employee training sessions.
• Manage the internal recruiting and onboarding process.
• Support the creation of SOPs for Managed Payroll services.
• Address complex escalations and support team and clients.
• Manage employee performance and payroll processes.
• Identify and implement process improvements.
• Ensure accurate and timely payroll processing.
• Maintain audit-ready documentation and internal controls.

Requirements

• Mentorship and employee development skills.
• Advanced understanding of HR and payroll best practices.
• Excellent written and oral communication skills.
• Ability to navigate various HR systems and platforms.
• Strong organizational and task management skills.
• Effective presentation skills.
• Ability to handle sensitive and confidential information.

Benefits

• Opportunity to lead a specialized team.
• Work in a fully remote environment.
• Competitive salary range.
• Professional development opportunities.
• Supportive company culture focused on teamwork.